Today, for a company, taking care of its employees has become a priority, not only for economic reasons - the higher the degree of employee retention, the more stable the business - but also because the people who make up an organisation are a source of innovation, of ideas, of products, of strategies.
Many statistics testify that companies that understand this have the best products/services and an effective customer experience.
Many companies therefore invest in employee retention activities, but these often require a lot of effort on the part of the HR department, which is already overburdened with many other tasks to manage.
An example of an activity to understand employee satisfaction is the collection of employee feedback.
How to collect your team's opinion in a streamlined way?
- Periodic survey: asking employees at least once a year a series of questions to be answered with a score from 1 to 5 is an effective way to get an overview. Once the answers have been obtained, the results should be analysed over time by type of answer, by employee, by office, by manager. This analysis could be instrumental in setting up, for example, company training or participation programmes.
- Personal interviews: in addition to the more general surveys, it may be useful to put together a list of questions customised to the individual department or person so that the employee's development within the company can be collected, indexed and evaluated over time.
These are just two of several examples of activities that can be implemented to monitor the satisfaction of people working with you.
It is easy to see how collecting and monitoring data in a timely manner and with precise deadlines requires time and resources; dedicated processes are therefore needed to operate in an orderly, consistent and homogeneous manner.
Automating these processes certainly helps the HR team in managing day-to-day activities. A workflow management platform is an ideal tool in this respect.