Working together. For you.
We have procured a tool that brings us closer to your needs and allows you to see our work, not as a complaints office but as a place where listening and communication shape the scope of action, facilitating the exchange of data and information, and speeding up the resolution of complaints.
Small virtual teams consisting of you and your co-workers, and the Customer Care team form naturally. These are vertical and focused on the topic at hand.
Archiva chooses Atlassian's Jira Service Management technology to manage the ticketing of its customers and the Requiro.HUB and Requiro Cloud users. Rated as a 'strong performer' by Forrester, the platform ensures a high level of collaboration between customer, Customer Care and internal departments. The fluidity of the communication flow combined with a constant tracking of activities allows the customer and our staff to have the state of the art of all the open requests at any time.
You will receive or have already received an e-mail from
Simply enter your first name, surname and a password of your choice to activate your account.
For information purposes only, you can contact us at
Are you experiencing problems with our services?
Visit the new Status Page, where you can get an overview of the status of your storage and billing services.
What changes if you are already a customer?
You will simply use a more modern and powerful platform for handling requests
You may continue to use the e-mail channel but write to this new address
Click on the 'request authorisation' button at the top, we will send you an automatic reply e-mail confirming that your request has been successful. You will be contacted once it has been processed.
They will be processed using the current methods.
Request the qualification
If you want to request a home from the Archiva Customer Care platform, leave us your details, you will be contacted as soon as possible by one of our consultants.